Even after go-live,
operations never stop.
Tap into a nationwide Care service network spanning distribution, logistics, and installation
instantly through partner infrastructure, with no build-out of your own required.
Strategic Maintenance Partnership
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Automation Hub Service Center
End-to-end equipment lifecycle management through Automation Hub service center operations and rental services
Large Appliance Logistics / Installation
Large appliance installation services beyond Colosseum's own coverage, delivered through Qaid's nationwide network
Logistics Operations Partner
Leveraging Qaid's Asan warehouse and 11 urban forward distribution centers (FDCs)
Call Center Outsourcing
Professional call center operations from customer inquiry intake through after-sales dispatch assignment
Logistics process consulting · WMS/OMS/TMS system integration · Remote monitoring · Equipment performance data analysis · PM/PMO-based project management
On-site dispatch via nationwide service centers · Scheduled inspection and preventive maintenance · Parts sourcing · Expert engineer dispatch · SLA-based fault response
Service Network Status
0+
Nationwide Service Centers
0+
Expert Engineers
0
Key Hub Locations
00K+
Annual Service Cases Processed
A Maintenance System That Never Stops
We provide a seamless One-Stop support system spanning automation equipment installation, relocation, and maintenance.
Maintenance Service Framework
Fault Response · On-Site Dispatch
Through our nationwide service network, we perform rapid on-site dispatch and recovery based on SLA tier whenever equipment failures occur.
Scheduled Inspection · Preventive Maintenance
Monthly and quarterly scheduled inspections prevent failures before they happen, including equipment history tracking and SOP training.
Performance Improvement · Equipment Optimization
Using WMS/OMS integration data, we analyze equipment uptime and processing performance to develop improvement plans.
SLA-Based Fault Response Framework
Consumable replacement · Cosmetic repair · Inquiries
Partial malfunction · Intermittent errors
Single major equipment failure · Performance degradation
Full line stoppage · Safety incident
Maintenance Process Flow
STEP 01
Fault Reported
WMS alert or direct customer report
STEP 02
Remote Diagnosis
Remote analysis via Colosseum system
STEP 03
On-Site Dispatch
Partner engineer dispatched on-site
STEP 04
Recovery · Resolution
Equipment repair/replacement and performance verification
STEP 05
Completion · Report
Result reporting and history logging
STEP 01
Fault Reported
WMS alert or direct customer report
STEP 02
Remote Diagnosis
Remote analysis via Colosseum system
STEP 03
On-Site Dispatch
Partner engineer dispatched on-site
STEP 04
Recovery · Resolution
Equipment repair/replacement and performance verification
STEP 05
Completion · Report
Result reporting and history logging